At Ëveil Eyewear, we are dedicated to ensuring your satisfaction with every purchase. Please review our return policy below for information on how to proceed with returns:
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Return Period: We accept returns within a maximum of 7 days from the delivery date. Requests for returns made beyond this period will not be entertained.
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Condition of Return: Items must be returned in their original condition, unworn, unused, and with all original tags and packaging intact. We reserve the right to reject returns if the item shows any signs of wear or damage.
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Refund Process: If the returned item is in new condition as described above, we will issue a full refund to the original payment method used for the purchase.
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Damaged Items: In the event that the returned item shows signs of damage, we will contact you to gather more information and assess the situation. Further inquiries may be made before processing the refund.
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Shipping Responsibility: Please note that the cost of return shipping will not be covered by Ëveil Eyewear. Therefore, any shipping expenses incurred for returns will be the responsibility of the customer.
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Final Sale Items: Items marked as "final sale" may not be returned or refunded. Please carefully consider your selection before making a final purchase.
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Initiating a Return: To initiate a return, please contact our customer service team within the specified return period. Our team will provide you with detailed instructions on how to proceed with your return.
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Processing Time: Once we receive your returned item, please allow up to 7-21 business days for us to process your refund. The timing of the refund may vary depending on your original payment method and banking institution.
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Exchanges: We currently do not offer exchanges for returned items. If you wish to exchange an item, we recommend initiating a return and placing a new order for the desired item.
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Contact Us: If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer service team. We are here to assist you at every step of the process.
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Thank you for choosing Ëveil Eyewear. We value your business and look forward to serving you again in the future!
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